Tawk.to vs Intercom
A detailed comparison to help you choose the right crm & sales for your business needs.
Platform Overview
Both Tawk.to and Intercom are popular crm & sales solutions. Here's how they compare.
Tawk.to
A free live chat application that lets businesses monitor and chat with website visitors in real time.
Intercom
A customer messaging platform that combines live chat, bots, help center, and product tours for customer engagement.
Feature Comparison
Tawk.to Features
- Free live chat widget
- Ticketing system
- Knowledge base builder
- Chat triggers and automation
- Mobile apps for on-the-go support
Intercom Features
- Live chat and AI chatbot
- Help center and knowledge base
- Product tours and onboarding
- Customer data platform
- Ticketing and team inbox
Best For
Tawk.to — Best For
- Free live chat for small businesses
- Website visitor monitoring
- Budget customer support
Intercom — Best For
- SaaS customer support and onboarding
- In-app messaging and engagement
- AI-powered customer service
Our Verdict
Both Tawk.to and Intercom are excellent choices. Tawk.to excels at free live chat for small businesses, while Intercom shines at saas customer support and onboarding. The best choice depends on your specific needs, budget, and technical requirements.
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Frequently Asked Questions
Which is better, Tawk.to or Intercom?
Neither is universally better — it depends on your needs. Tawk.to is best for free live chat for small businesses, while Intercom excels at saas customer support and onboarding. We can help you evaluate which fits your business.
Can I switch from Tawk.to to Intercom?
Yes, migration is possible. The complexity depends on your current setup and data. Our team can plan and execute a smooth migration with minimal downtime.
Can I use Tawk.to and Intercom together?
In many cases, yes. Tawk.to and Intercom can complement each other depending on your architecture. We can advise on the best integration strategy.
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